Bruce Williams Speaks On Avoiding Claims Management Mistakes

Shuttleworth Williams member Bruce Williams spoke on October 4, 2013,  to the Annual Mid-South Workers’ Compensation Association Conference to claim managers, human resource officers and nurse case managers on the topic  “Avoiding Common Claim Management Mistakes:  Denial, Delay and Disorder.”

The presentation provided strategies for properly denying claims with medical evidence, providing proper Physician Panels, identifying the hazards of Utilization Review, use of strategic second medical opinions, employment of nurse case managers, good communication techniques with the claimant and doctors, and ways to avoid the upcoming increases in penalty assessment from the Tennessee Division of Workers’ Compensation.